Newsvia The Courier (Dundee)
‘I won’t tolerate anyone shouting and swearing at my staff’: How a busy Dundee GP practice manages patient appointments
Inside Coldside Medical Practice, 10 admin assistants handle hundreds of calls a day from patients and in some of those they experience verbal abuse. Practice manager Debbie Phillips explains why she
Inside Coldside Medical Practice, 10 admin assistants handle hundreds of calls a day from patients and in some of those they experience verbal abuse. Practice manager Debbie Phillips explains why she won't condone it and how her team works.

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